Connect to a workstation

Audience

Use this page if you have access to a registered workstation in VDO Computers.

Outcome

You open a remote desktop session from VDO Workstation on macOS and can see the host desktop.

Steps

1. Sign in to VDO.
2. Open Computers.
3. Search for the machine or filter by group.
4. Check the status beside the machine name.
5. Click the machine row to connect.
6. If the machine is offline, open the detail page and check the last status.
7. If VDO reports capture unavailable, review capture readiness before retrying.
8. When the session opens, wait for connection setup to finish.
9. Click the remote window before testing keyboard, mouse, or clipboard behavior.
10. Use the toolbar to adjust fullscreen, quality, bitrate, display, audio, input, and stats.

Expected result

VDO Workstation shows the remote desktop. The toolbar reports live FPS, RTT, bitrate, transport, resolution, codec, and packet loss.

Common failures

Machine is offline. Check the machine detail page for last heartbeat and status.

Capture unavailable. The host may not have a capturable display, or macOS Screen Recording readiness may need attention.