Help with your setup.
Or your next session.
Find setup guides and troubleshooting instructions for Sessions, Workstation and the VDO apps. Contact support when you need help with a connection, monitoring path or facility workflow.
Guides, troubleshooting
and support.
Technical documentation.Setup, API and integration
Configure VDO, understand the source-to-display pipeline and find technical reference for platform integrations.
Open docsSetup and troubleshooting.App-specific instructions
Find instructions for Streamer, Player, Workstation and the NDI Output plugin, including device permissions, colour configuration and connection troubleshooting.
Open knowledge baseA real person.Form, email, in-app tickets
Describe your setup and what happened. The contact form goes to [email protected]; signed-in customers can also open a ticket from inside the dashboard. One-business-day response, usually faster.
Send a messageThings people
ask first.
Quick answers for Sessions, team access and downloads. Visit the knowledge base for detailed instructions, or contact us if you need help with your setup.
- How do I create a room?Sign in, open the rooms page in your dashboard, hit Create, pick the room type (Colour or Editorial). The rooms page lives at /rooms.
- How do I invite team members?Open the team page in the dashboard, hit Invite Member, enter their email and pick a role. Roles map to room access. Full guide in the knowledge base.
- What video quality settings are supported?Sessions supports 8/10-bit 4:2:0, 4:2:2 and 4:4:4 with SDR, HDR PQ/HLG and DCI signalling. Editorial rooms run up to 10 Mbit/s; Colour rooms run up to 100 Mbit/s. Pick your defaults in the streamer settings.
- Does VDO record my media?No. VDO does not record or archive live picture or programme audio.* Optional Session Intelligence retains participant microphone speech as transcript text, not recorded audio, separately from the media path. Render deliverables from your editing or grading application.
- Where do I download the apps?Public download for VDO Player at /downloads. Full catalogue (Streamer, the native macOS Workstation client, Remote Agent and the NDI Output plugin) inside your dashboard once you’re signed in.
Service status.
Security and access.
Check service health and review VDO’s transport encryption, access controls and data handling.
Live system status.
Component-level status board with 90 days of uptime history and the current incident queue. Updated by our monitors, not by hand. View status.
Access and data protection.
Transport encryption, infrastructure and data handling. Read security.
[email protected]
The catch-all. Every support email gets a human reply within one business day, usually faster.