The fastest way
to a person.
Three doors. Documentation when you want to read your way through. Knowledge base when you want a copy-paste answer. A real human on the contact form when neither of those fits. Pick the one that matches your week.
Pick the one
that fits.
Reference, in depth.Concepts, API, integration
The longer-form documentation set. Concepts, the API surface, integration walk-throughs and the things we’d expect a head of post or a broadcast engineer to want laid out plainly. Updated alongside the product.
Open docsHow-to, in pieces.Per-app guides & recipes
The granular how-to set. Targeted entries per app (Streamer, Player, OFX, Workstation agents) and per workflow (recording, calibration, a session that won’t connect). Search-first, copy-paste friendly.
Open knowledge baseA real person.Form, email, in-app tickets
When neither of those fit. The contact form goes to [email protected]; signed-in customers can also open a ticket from inside the dashboard. One-business-day response, usually faster.
Send a messageThings people
ask first.
Five answers that get the most repeat traffic. Longer walk-throughs live in the knowledge base; if any of these don’t solve it, pick the contact form.
- How do I create a room?Sign in, open the rooms page in your dashboard, hit Create, pick the room type (Colour or Editorial). The rooms page lives at /rooms.
- How do I invite team members?Open the team page in the dashboard, hit Invite Member, enter their email and pick a role. Roles map to room access — full guide in the knowledge base.
- What video quality settings are supported?Up to 10-bit 4:4:4 chroma in colour rooms, with SDR, HDR PQ/HLG and DCI signalling. Editorial rooms scale down to broadcast-friendly profiles when network conditions require it. Pick your defaults in the streamer settings.
- How do I record a session?We don’t record sessions. By design. If you need a deliverable, render from your NLE or grading app at the end — the cut you sent through Sessions is the cut you graded.
- Where do I download the apps?Public download for VDO Player at /downloads. Full catalogue (Streamer, Workstation agent, VDO OFX) inside your dashboard once you’re signed in.
Status, security,
the rest.
The operational surfaces — what’s running, what we’ve published, the trust pages every studio asks for in the first procurement call.
Live system status.
Component-level status board with 90 days of uptime history and the current incident queue. Updated by our monitors, not by hand. View status.
How we handle the work.
The trust page. Encryption model, where data lives, what we don’t do. Read security.
Things people ask first.
Six topic groups, plain answers, plenty of links into the product pages. Open FAQ.
[email protected]
The catch-all. Every support email gets a human reply within one business day — usually faster.
