1. Agreement

These Terms of Service (“Terms”) govern your access to and use of VDO Platform(“Service”) operated by VDO Technologies Pty Ltd(“VDO,” “we,” “us”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

2. Description of the Service

VDO Platform provides real-time, low-latency collaboration for professional post-production, colour, streaming, and related creative workflows. Depending on your plan and configuration, the Service may include native applications (for example streaming and playback clients), browser-based clients, integrations such as OpenFX and NDI® output, optional remote desktop-style access where we make it available, and platform features for accounts, rooms, billing, and administration.

The Service is intended for live collaboration. It is not a general-purpose file hosting, mezzanine delivery, or asynchronous review-upload product unless we explicitly ship and describe such a feature to you.

3. Accounts

To use certain features you must create an account. You agree to:

Provide accurate, current, and complete information
Maintain and update your information
Maintain the security of your credentials and devices
Accept responsibility for activity under your account
Notify us promptly of suspected unauthorised use

4. Organisation and business customers

If you access the Service through an organisation (for example an employer or studio), that organisation may administer your account, control access, and process personal information under its own policies. If you are an authorised representative of a business customer and need a data processing addendum or vendor security review, contact [email protected].

5. Acceptable use

You agree not to use the Service to:

Violate applicable laws or regulations
Infringe intellectual property or other rights
Transmit unlawful, harmful, or abusive content
Attempt unauthorised access to systems, accounts, or data
Interfere with or disrupt the Service or third-party networks
Distribute malware or engage in fraudulent activity
Harass, impersonate, or mislead others

6. Intellectual property

6.1 Our rights

The Service, including software, branding, documentation, and underlying technology, is owned by VDO and its licensors and is protected by intellectual property laws.

6.2 Your content

You retain rights to content you originate. You grant VDO a limited licence to host, transmit, encode, and display your content solely as needed to provide the Service to you and to other participants you authorise. You represent that you have the rights necessary to grant this licence.

6.3 Feedback

If you provide feedback or suggestions, you grant VDO a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or obligation to you.

7. Payment and billing

7.1 Fees

Paid features require payment of fees as shown at purchase. Taxes may apply based on your location.

7.2 Charges

By providing payment details, you authorise us and our payment providers to charge applicable fees. You agree to keep payment information current.

7.3 Refunds and cancellations

Refunds, cancellations, and billing disputes are described in our Refund Policy. If the Refund Policy conflicts with a non-excludable consumer right in your jurisdiction, those rights prevail.

8. Termination

8.1 By you

You may stop using the Service and may request account deletion through available account tools or by contacting [email protected].

8.2 By us

We may suspend or terminate access if we reasonably believe you have violated these Terms, pose a security risk, or where required by law. We may also discontinue features or the Service with reasonable notice where practicable.

8.3 Effect

Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including intellectual property, disclaimers, and liability limitations) survive.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VDO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VDO AND ITS DIRECTORS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VDO’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VDO FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) AUD $100.

11. Indemnity

You agree to indemnify and hold harmless VDO and its affiliates, officers, and employees from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your breach of these Terms, to the extent permitted by law.

12. Privacy

Our Privacy Policy describes how we handle personal information and is incorporated by reference.

13. Third-party services

The Service may link to or rely on third-party services. We are not responsible for third-party content or practices.

14. Governing law and venue

These Terms are governed by the laws of New South Wales, Australia. Subject to non-excludable rules in your jurisdiction, you submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

15. Changes to these Terms

We may modify these Terms. We will post the updated Terms and revise the “Last updated” date. Where changes are material, we will provide additional notice where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

16. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

17. Entire agreement

These Terms and policies referenced herein constitute the entire agreement between you and VDO regarding the Service and supersede prior agreements on the same subject.

18. Contact

Questions about these Terms: [email protected]. Support: [email protected].

VDO Technologies Pty Ltd

Australia