Terms of
Service.

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of VDO Platform(“Service”) operated by Sebastian K. Nielsen(“VDO,” “we,” “us”). By using the Service, you agree to these Terms. If you do not agree, do not use the Service.

VDO is the product name for the Service. It is currently operated by Sebastian K. Nielsen as an individual operator based in Australia, not by a registered company or unconfirmed corporate entity.

2. Description of the Service

VDO Platform provides real-time, low-latency collaboration for professional post-production, colour, streaming, and related creative workflows. Depending on your plan and configuration, the Service may include native applications (for example streaming and playback clients), browser-based clients, integrations such as OpenFX and NDI® output, optional remote desktop-style access where we make it available, and platform features for accounts, rooms, billing, and administration.

The Service is intended for live collaboration. It is not a general-purpose file hosting, mezzanine delivery, or asynchronous review-upload product unless we explicitly ship and describe such a feature to you.

2A. Limited Public Testing Beta

VDO Platform is currently offered as a limited public testing beta. Access remains invite-only, capped, and directly onboarded. The following terms apply while the Service is in beta and prevail over any conflicting term elsewhere in these Terms for the duration of the beta.

• Testing and evaluation. The Service is pre-release software provided for testing, evaluation, and feedback. It may contain defects and may change, be interrupted, or be withdrawn at any time without notice.
• No service levels. No uptime, availability, support-response, or performance commitment applies during beta, subject to your non-excludable rights described in Sections 9 and 10.
• Not for production or mission-critical use. Do not rely on the Service as your sole tool for time-critical, client-facing, or mission-critical post-production deliverables. Keep your own copies and fallbacks.
• Security. We take security seriously and use technical and organisational safeguards appropriate to the beta stage of the Service, but beta access does not create a security warranty or guarantee of uninterrupted, error-free, or risk-free operation.
• Data and loss risk. Beta data such as rooms, settings, and metadata may be reset, migrated, or deleted between builds. Real-time media is not recorded or stored.
• Invite-only and revocable. Access is invite-only and capped. We may grant, limit, suspend, or revoke your access at any time, for any reason, including to manage capacity.
• Confidentiality of unreleased features. During beta you may see features, pricing, or materials that are not public. You agree to keep non-public and pre-release information confidential and not to publish screenshots or benchmarks of it without our consent. Your own content and your general impressions are not restricted.
• Feedback. Feedback is voluntary and licensed to us under Section 6.3.
• Software, telemetry, and crash reports. We grant you a limited, revocable, non-exclusive, non-transferable licence to install and use our beta client applications (for example the Streamer, Player, and remote agent) for the sole purpose of using the Service. You may not redistribute, resell, or reverse-engineer them except to the extent the law permits. Beta builds may send diagnostic, performance, and crash-report data so we can fix issues, as described in our Privacy Policy.
• No charges during beta. The beta is free. Payment, subscription, and refund terms (Section 7 and the Refund Policy) do not apply until paid plans launch and you opt in.
• Changes. We may change these Terms before any paid plan begins and will give notice as described in Section 15.

3. Accounts

To use certain features you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Maintain the security of your credentials and devices
• Accept responsibility for activity under your account
• Notify us promptly of suspected unauthorised use

4. Organisation and business customers

If you access the Service through an organisation (for example an employer or studio), that organisation may administer your account, control access, and process personal information under its own policies. If you are an authorised representative of a business customer and need a data processing addendum or vendor security review, contact [email protected].

5. Acceptable use

You agree not to use the Service to:

• Violate applicable laws or regulations
• Infringe intellectual property or other rights
• Transmit unlawful, harmful, or abusive content
• Attempt unauthorised access to systems, accounts, or data
• Interfere with or disrupt the Service or third-party networks
• Distribute malware or engage in fraudulent activity
• Harass, impersonate, or mislead others

6. Intellectual property

6.1 Our rights

The Service, including software, branding, documentation, and underlying technology, is owned by VDO and its licensors and is protected by intellectual property laws.

6.2 Your content

You retain rights to content you originate. You grant VDO a limited licence to host, transmit, encode, and display your content solely as needed to provide the Service to you and to other participants you authorise. You represent that you have the rights necessary to grant this licence.

6.3 Feedback

If you provide feedback or suggestions, you grant VDO a perpetual, irrevocable, royalty-free licence to use that feedback without restriction or obligation to you.

7. Payment and billing

Not applicable during beta. VDO Platform is currently a free beta and we do not charge fees. This Section 7 and the Refund Policy take effect only if and when paid plans launch and you choose to subscribe. See Section 2A.

7.1 Fees

Paid features require payment of fees as shown at purchase. Taxes may apply based on your location.

7.2 Charges

By providing payment details, you authorise us and our payment providers to charge applicable fees. You agree to keep payment information current.

7.3 Refunds and cancellations

Refunds, cancellations, and billing disputes are described in our Refund Policy. If the Refund Policy conflicts with a non-excludable consumer right in your jurisdiction, those rights prevail.

8. Termination

8.1 By you

You may stop using the Service and may request account deletion through available account tools or by contacting [email protected].

8.2 By us

We may suspend or terminate access if we reasonably believe you have violated these Terms, pose a security risk, or where required by law. We may also discontinue features or the Service with reasonable notice where practicable.

8.3 Effect

Upon termination, your right to use the Service ends. Provisions that by their nature should survive (including intellectual property, disclaimers, and liability limitations) survive.

9. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, VDO DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. The disclaimers and limitations in these Terms apply only to the extent the law allows. Where the Service comes with a guarantee that cannot be excluded, and the Service is not of a kind ordinarily acquired for personal, domestic, or household use, our liability for failing to comply with that guarantee is limited, to the extent permitted by law, to re-supplying the services or paying the cost of having them re-supplied.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sebastian K. Nielsen, VDO’S CONTRACTORS, AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO VDO FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) AUD $100.

This limitation is subject to Section 9 and does not exclude liability that cannot be excluded by law. You acknowledge that, during the free beta, the amount you have paid to VDO may be zero.

11. Indemnity

You agree to indemnify and hold harmless Sebastian K. Nielsen, VDO contractors, and suppliers from claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Service, your content, or your breach of these Terms, to the extent permitted by law.

12. Privacy

Our Privacy Policy describes how we handle personal information and is incorporated by reference.

13. Third-party services

The Service may link to or rely on third-party services. We are not responsible for third-party content or practices.

14. Governing law and venue

These Terms are governed by the laws of New South Wales, Australia. Subject to non-excludable rules in your jurisdiction, you submit to the exclusive jurisdiction of the courts of New South Wales, Australia.

15. Changes to these Terms

We may modify these Terms. We will post the updated Terms and revise the “Last updated” date. Where changes are material, we will provide additional notice where appropriate. Continued use after the effective date constitutes acceptance of the updated Terms.

16. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect.

17. Entire agreement

These Terms and policies referenced herein constitute the entire agreement between you and VDO regarding the Service and supersede prior agreements on the same subject.

18. Contact

Questions about these Terms: [email protected]. Support: [email protected].

Privacy Policy · Refund Policy