Privacy Policy

1. Introduction

VDO Platform ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional video streaming platform built on LiveKit.

By using our service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing details and payment method information (processed securely by third-party providers)
• Team Information: Organization details and team member information for collaborative features
• Communication Data: Messages, feedback, and support requests

2.2 Usage Data

We automatically collect certain information about your use of our service:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Patterns: Features used, session duration, room participation, and interaction data
• Performance Data: Connection quality, streaming metrics, and technical performance indicators
• Log Data: Server logs, error reports, and debugging information

2.3 Video and Audio Data

During video sessions, we process audio and video streams in real-time to provide our streaming service. This data is processed temporarily for transmission only and is never recorded or permanently stored.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To operate, maintain, and provide our video streaming platform
• Account Management: To create and manage user accounts, process payments, and provide customer support
• Communication: To send service updates, billing notifications, and respond to inquiries
• Improvement: To analyze usage patterns, troubleshoot issues, and improve our service
• Security: To detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services. These providers are contractually obligated to maintain the confidentiality and security of your information.

4.2 Team Collaboration

When you participate in team-based video sessions, your profile information and participation status may be visible to other team members as necessary for collaboration.

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for video and audio streams
• Secure data transmission using HTTPS/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Data encryption at rest and in transit

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected.

Session data and temporary processing information are retained only for the duration of the session and are not permanently stored.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured, machine-readable format
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

8. Cookies and Analytics

We use a single essential cookie for authentication (session management). This cookie is strictly necessary for the platform to function and does not track you across websites.

For website analytics, we use Plausible Analytics, a privacy-focused, EU-hosted analytics service. Plausible does not use cookies, does not collect personal data, and does not track users across websites. All analytics data is aggregated and cannot be used to identify individual visitors. Plausible is fully compliant with GDPR, CCPA, and PECR without requiring cookie consent.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking technologies.

9. Third-Party Services

Our platform integrates with third-party services, including LiveKit for video streaming infrastructure. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of these third parties.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: