FAQ
Things people
tend to ask.
Choosing a review path or setting up a remote suite? Start with the rooms, players and access details below. Send us your workflow questions through the contact page.
01 · About VDO
About VDO.
- What is VDO?VDO combines live streaming and remote desktop access for post and VFX in one platform. Use Sessions for live review and Workstation for remote desktop access to supported macOS and Linux hosts. Sessions supports colour-managed SDR, HDR and theatrical review. Connect to Workstation from a supported browser or the native macOS client.
- How is it different from Zoom or Teams?Sessions is for reviewing the grade or cut live. It streams 8- or 10-bit video with 4:2:0 / 4:2:2 / 4:4:4 chroma and SDR / HLG / PQ metadata on supported paths. Choose the room profile and playback device for the image you need to review.
- What platforms are supported?VDO Streamer runs on macOS; Facility Streamer runs on Linux with supported NVIDIA or Intel hardware encoding. Sessions playback runs in Chrome and Safari, or native players on macOS, iPadOS and tvOS. Workstation host agents run on supported macOS and Linux machines; connect from a browser or the native macOS Workstation client. The NDI Output plugin supports compatible OFX hosts, including Resolve, Baselight, Nuke and Nucoda, with macOS builds and a Linux preview.
02 · Rooms & pipeline
Rooms & pipeline.
- What’s the difference between Colour and Editorial rooms?Colour rooms use direct peer-to-peer paths where the network allows, with relay fallback. Editorial rooms use a regional relay to distribute the live review to participants. Bitrate limits follow the room profile and transport.
- What latency can I expect?Pipeline processing is one part of the delay. Network distance, routing and the host and playback devices also affect the total. Tell us where the suite and reviewers are, and we can help you work through the path for a live review.
- What codecs and bit depths are supported?Sessions supports 8 or 10-bit video, 4:2:0 / 4:2:2 / 4:4:4 chroma, SDR, HDR PQ, HDR HLG and DCI workflows. Workstation is separate: macOS supports 10-bit 4:2:0 / 4:4:4 HEVC with Display P3; Linux supports 8-bit 4:2:0 / 4:4:4, with 4:4:4 on NVIDIA GPUs.
- Can I monitor a reference signal while using Workstation?On supported Linux hosts, select a Blackmagic or NDI input as a separate, colour-managed reference stream alongside the desktop. The native macOS Workstation client can show it in picture-in-picture or send it to supported Blackmagic or NDI output.
- What about audio?Sessions supports 48 kHz audio with Opus stereo, AAC up to 8 channels, and PCM up to 16 channels. Workstation uses 48 kHz stereo Opus audio.
03 · Security
Security.
- Is my content encrypted?Sessions encrypts media in transit and authenticates room access with scoped tokens. Relays forward live media. Application-layer end-to-end media encryption is not currently part of the standard Sessions path.
- Do you record sessions?No. VDO does not record or archive your media.* Optional Session Intelligence retains participant microphone speech as transcript text, not recorded audio.
- Where is my data stored?We store account and operational data in the databases that run VDO. We do not record or archive live media. For infrastructure locations and retention details, see the security page and privacy policy for details.
- What customer data does VDO handle?VDO retains account, tenant and operational metadata to run the service. Support records, billing metadata, security logs and any optional transcript or analysis data follow their own access and retention decisions. Customer content is prohibited in VDO development AI tools. See the Customer Data section and the Trust Portal for the current public boundary.
- Where can I see security updates and request restricted documents?The Trust Portal Updates area is where we publish dated security and compliance changes. Its document catalogue shows which materials are restricted; use the portal’s Request Access flow when you need a reviewed document.
04 · Apps & install
Apps & install.
- Do my clients install anything?Most join Sessions in Chrome or Safari. For client suites and screening rooms we also ship native players for macOS, iPadOS and Apple TV.
- How do I get the OFX plugin?Sign in to the download catalogue for the VDO NDI Output OFX Plugin. It publishes colour-tagged NDI from supported OFX hosts, including Resolve, Baselight, Nuke and Nucoda. Check the requirements for your host and build, then receive the feed locally or use Streamer to publish it into Sessions.
- Does the plugin require Sessions?No. The plugin emits standard NDI for compatible receivers on your network. Use VDO Streamer to send that feed into Sessions for a remote client review.
- Can I install on Linux or Windows?Streamer runs on macOS, and Facility Streamer runs on Linux. Workstation host agents support macOS and Linux; the native Workstation client runs on macOS. The NDI Output plugin has macOS builds and a Linux preview, not a Windows build. Reviewers can join Sessions in Chrome or Safari on supported devices.
05 · Billing
Billing.
- How do I request access?We onboard new teams by invitation. Contact VDO to discuss your review rooms, remote suites and access requirements.
- How is access scoped for my team?Access and team scope are arranged directly with VDO. Contact us when your workflow or team needs change.
- How do I discuss commercial terms?Contact VDO to discuss commercial terms and invoicing for your team. We do not publish self-serve plans.
06 · Support
Support.
- How do I get help?Through the contact form or by email at [email protected]. Include the room or workstation, the client you are using and what happened so we can investigate.
- Do you offer onboarding for teams?We can arrange dedicated onboarding, training, and an account manager for teams. Get in touch to discuss your requirements.
Still have questions?
Live review · remote suite access · direct onboarding