FAQ
Things people
tend to ask.
The questions every studio asks the first time we mention browser-based review for colour and editorial. Plain answers. If you don’t see yours, the form on the contact page is the fastest path to a person.
01 · About VDO
About VDO.
- What is VDO?VDO is a real-time review and remote-desktop pipeline for post-production. Two products on one colour-managed pipe: Sessions for live review, Workstation for remote access to your suite. Browser on the client side, native on the suite side, end-to-end 10-bit colour through the middle.
- How is it different from Zoom or Teams?Conferencing tools compress for general video calls. VDO carries the frame at 8 or 10-bit, 4:2:0 / 4:2:2 / 4:4:4, with SDR / HLG / PQ tags intact, and direct peer-to-peer paths for colour rooms. It’s purpose-built for the suite, not retro-fitted with a colour profile.
- What platforms are supported?Encoder agents on macOS Apple Silicon and Linux. Browser viewers on Chrome, Safari, Firefox and Edge. Native players on macOS, iPadOS and tvOS. The free OFX plugin runs in DaVinci Resolve on macOS, with a Linux preview build. Windows isn’t on the plugin roadmap.
02 · Rooms & pipeline
Rooms & pipeline.
- What’s the difference between Colour and Editorial rooms?Colour rooms run direct peer-to-peer for the lowest possible latency — the colourist’s adjustment hits the client display as fast as the network allows. Editorial rooms run on our relay so an editor, a producer and an exec can stay in sync at scale. Same pipeline, two shapes.
- What latency can I expect?Pipeline overhead is under 50 ms end-to-end. The rest of any round-trip you measure is your network and the physical distance between machines — on local networks, sub-100 ms; across a continent, more, depending on routing. The pipeline is aggressively optimised; the speed of light is not on our roadmap.
- What codecs and bit depths are supported?We pick the best available codec on each side of the link and run it at 8 or 10-bit, 4:2:0 / 4:2:2 / 4:4:4 chroma. SDR, HDR PQ, HDR HLG, DCI. Carries Rec.709, P3 D65, Rec.2020 and DCI-P3 primaries. The grade you set is the grade we ship.
- What about audio?Discrete-channel, lossless audio runs alongside the video. Music and dialogue passes survive intact for editorial review.
03 · Security
Security.
- Is my content encrypted?Every stream is encrypted in transit. Colour-room peer-to-peer connections are end-to-end encrypted — the frames never traverse our infrastructure in plaintext. Editorial-room relay connections are encrypted between client and relay, and again between relay and viewer.
- Do you record sessions?No. Nothing is recorded “just in case.” Session metadata is kept for billing only. The session ends and the frame is gone.
- Where is my data stored?Account data lives in encrypted databases in regional infrastructure we operate — not re-sold cloud VMs. Real-time media isn’t stored at all. See the security page and privacy policy for details.
04 · Apps & install
Apps & install.
- Do my clients install anything?Most join in a browser — Chrome, Safari, Firefox, Edge. For client suites and screening rooms we also ship native players for macOS, iPadOS and Apple TV. All free.
- Is the OFX plugin really free?Yes. VDO OFXships free with any VDO account — including the free tier. It’s a small OpenFX plugin that emits NDI from your Resolve timeline; pair it with Sessions or any other NDI consumer.
- Does the plugin require Sessions?No. The plugin emits standard NDI — Sessions is the easiest way to get a remote client onto the feed, but anything that reads NDI on your network can pick it up.
- Can I install on Linux or Windows?The encoder runs on macOS and Linux. The OFX plugin runs on macOS and ships a Linux preview build — Windows isn’t on the plugin roadmap. The browser viewer runs anywhere a modern browser does.
05 · Billing
Billing.
- Is there a free trial?Yes. Every paid plan starts with a 14-day free trial — Sessions and Workstation included, no card. At the end of the trial you pick a plan or your account pauses.
- Can I change plans later?Yes. Upgrade or downgrade from the billing settings in your dashboard. Changes take effect immediately, prorated.
- What payment methods are accepted?All major credit and debit cards. Enterprise customers can arrange invoicing or bank transfer.
06 · Support
Support.
- How do I get help?Through the contact formor by email at [email protected]. Every plan includes support and we aim for one-business-day response — usually faster.
- Do you offer onboarding for teams?Enterprise plans include dedicated onboarding, training, and an account manager. Get in touch to discuss your requirements.
Still have questions?
One-business-day response · usually faster